Wrath also of the TV Services Users Association: “Automatic compensation to customers or we evaluate legal actions”
The wrath of consumer protection associations fell on Dazn’s technical problems during yesterday’s matches. First of all the Codacons, which today announces to Adnkronos a complaint to Agcom asking it to intervene again on the inefficiencies of the platform. “Today we will present a complaint to the Communications Authority asking to open a new investigation into the company to verify whether Dazn has adopted all the technical measures to guarantee the service to its subscribers and eliminate the critical issues encountered in the past”, says the president Carlo Rienzi .
“The company – the president of the consumers’ association points out – must also enhance customer service by offering telephone assistance through the call center 24 hours a day to all subscribers, in order to meet requests for help from those who, while watching of a match, suffers technical problems”.
The Association of Radio and Television Service Users is also threatening legal action. “New year old problems for Dazn subscribers. Once again there have been serious disruptions when watching matches which have created immense inconvenience to fans who, we recall, pay season tickets to receive a service that must be efficient and above all constant – he explains President Aldo Azzaro to Adnkronos – In view of the problems encountered while watching the Inter-Naples match and the many protests from subscribers, today we ask Dazn to grant automatic compensation to all customers involved in the disservice: otherwise we will evaluate the legal actions to be taken to protect the injured parties”.