Digital, from the Pnrr 400 million to update the websites and services of the Municipalities

The push for the transition of local authorities continues thanks to the vouchers made available on the 2026 digital public administration platform

Digital public services increasingly citizen-friendly. From the application for contributions to enrollment in asylum, to the request for access to documents, to the payment of a fine, up to the payment of the school canteen: these are just some of the 26 services that the 7,904 Italian municipalities will be able to make easier to use and accessible and usable thanks to the 400 million euros made available by the Department for Digital Transformation as part of the National Recovery and Resilience Plan. The Department explains that the objective of the Notice is to improve the digital experience of citizens and their relationship with the municipal body when they seek information, request a service or perform a fulfillment. All this will be made possible thanks to the adoption of standard models for the sites and services of the Municipalities, and thanks to interfaces designed to be coherent, usable and accessible for all citizens, prepared by the Designers Italia project. The notice allows Municipalities to apply to receive an economic contribution, configuring their choice online.

Thanks to the guided tour within the digital PA 2026, it is possible to join two packages: the “informed citizen package”, if you want to update your website; and the “active citizen package”, if you also want to take advantage of the interface flows relating to the services. The economic amount of the voucher is defined by the Department on the basis of the size of the institution (number of inhabitants), and the number of services chosen. The deadline for applications is scheduled for September 2, 2022. From the publication of the notice onwards, there are time windows of 30 days at the end
of which the Department will finance the applications received during the reference period. The Department for Digital Transformation, led by Vittorio Colao, underlines that this is the result of a research, design, development and validation process carried out by the Designers Italia project, through checks, analyzes and usability tests with citizens, carried out continuously with the Guidelines issued pursuant to the Digital Administration Code (Cad) and, at European level, the e-government benchmark indicators relating to user centrality and transparency.

In the “Models” section of Designers Italia, Municipalities can make use of the technical resources which will be progressively updated: kits and guides to define the structure of the contents, resources to manage the migration, the code for the development and a series of transversal functions, such as booking an appointment, request for assistance, site and service evaluation, and an area for the reporting of disservices. Not only that: the resources are designed to allow the institution to reuse the individual useful components. Thanks to these models, Municipalities will thus have the necessary elements to potentially digitize all digital services provided to citizens. At the same time, the Agency for Digital Italyimplementing the measure of the NRP focused on improving the accessibility of digital services provided to the public, it also signed an agreement with Isti-Cnr to carry out an initial monitoring the accessibility of about 10,000 public administration websites (for a total of almost 2 million web pages) by the end of June 2022 and to provide administrations free of charge with a system aimed at automatically verifying the accessibility of the sites