INPS digital services: welfare within reach of citizens

In the last two years, also due to the lockdowns due to the pandemic, the digitization has accelerated significantly and more and more aspects of our lives are using digital technologies. A rapidly changing context in which even the Public Administration cannot be left behind. For some time, INPS has embarked on a process of digitization on several fronts with a view to simplifying and accessing the services offered and to respond to the new expectations of citizens. A transition path that sees the Institute engaged in 4 great digital challenges.

· Simplify services to respond quickly and consistently across all channels to the needs of each user

· Capitalize on the opportunity provided by the PNRR for major investments in digitization

· Fully grasp the great opportunities provided by new technologies in order to enable innovation and improve the quality of the services offered

· Improve the use of digital technologies accompanying them with the evolution of safety standards to protect users and the Institute itself

A 360-degree process of change, not only technological, but also cultural and organizational, through the supply of increasingly complete and personalized digital services, with a view to welfare within reach of citizens.

INPS Mobile App

The Institute’s digitization process has resulted in a series of tools designed to bring users closer to their specific needs and simplify access to various services. Among the most immediate digital tools available to citizens is INPS Mobile, the institutional App that can be downloaded for free for iOS or Android, smartphone or tablet, designed and developed for all different types of users – families, pensioners, unemployed and employers of work – which allows access to numerous online services and consultation of documentation relating to one’s social security position. Released in the first version in 2011, the App has been enriched and improved over the years both in terms of graphics and usability and security. From time to time, new features have been introduced to facilitate access and expand the package of accessible services. In particular, authentication with SPID and CIE was introduced, in addition to the introduction of push notifications to facilitate interaction with users. The latest versions of the App. are updated as of March 16, 2022 and are compatible with Android 5.0 and later or iOS 12 and later.

Access is personalized through their SPID, CIE (Electronic Identity Card) or CNS (National Service Card) credentials, which guarantee unique, safe and secure access to digital services.

The INPS Mobile App is a solution in line with the most current user requests and constantly updated, which allows you to have your social security situation under control and bring the Institute closer to the citizen and to the efficiency and transparency needs of the PA.

Between latest news accessible with the Inps Mobile App:

· Possibility to memorize your access credentials by means of an unlocking pin and by means of a biometric recognition function

INPS recommends the services of greatest interest to each user

· Booking of appointments at the branch offices

Push notifications on different services

Greenpass50 +, a service that allows employers with more than 50 employees to verify Green Pass certifications for access to workplaces

The Inps App offers a wide range of services accessible with or without authentication. For example, without authentication, it is possible to request general information on INPS services, simulate the calculation of contributions due for domestic work, calculate the amount of the APE or the financial advance to guarantee a pension. With authentication, it is possible, for example, to access your contribution position, view the contribution account statement, the pension slip or the social security drawer. Furthermore, it is possible to access personal documentation concerning, for example, the Single Certification, consult the status of payments or the progress of applications submitted, calculate your ISEE. In short, in a few taps on your mobile phone it is possible to reconstruct and always have your social security and contribution situation under control.

The application has a News section dedicated and updated daily. In the section Maps instead, it is possible to locate the INPS offices closest to the user.

The new family portal

With a view to digitizing services, INPS has recently activated the family portal, the new integrated platform which provides information and services dedicated to parents and support services for families. An instrument that was born for facilitate and support parents in the interaction with the Institute and allows you to always have your situation under control with reference to services provided, status of application processing, any payments, value of the ISEE. The portal is constantly updated and aims to collect and offer all the services dedicated to families, including the Universal Allowance for dependent children. The family portal can be accessed via Spid level 2 or higher authentication, Electronic Identity Card (CIE) or National Service Card (CNS).

One click by design

To facilitate the digital transition of the PA, INPS has recently obtained a loan of 180 million euros within Mission 1 of the PNRR. The project involves the digitalization of services and processes “One click by design” and the improvement of employee skills in the field of information and communication technologies.

The “One click by design” project involves the digitization of new services and processes and the digital review of existing services and processes with a view to:

– Guarantee the user agile and transparent access to the Institute’s information and digital services

– Simplify the use of information and services for citizens and businesses

– Streamline the procedures of the PA

– Promote the integration of services in the territorial articulations

The new project will be developed according to the “once only” logic which provides that citizens can provide their data only once to the PA, thanks to the interoperability of databases, and with a proactive and predictive approach based on artificial intelligence solutions such as chatbots, voice bots, navigation simulators.