This and other examples of the digitalisation path of local authorities were presented at the meeting “Open budget, online payments, digital notifications: transparency and efficiency at the service of citizens”, organized as part of the Milan Digital Week 2023
The pagoPA notices in digital format will save the Municipality of Milan this year, for the Tari bulletins alone, one million sheets of paper and over 200 thousand euros in printing and shipping costs. Environmental, economic, time and resource benefits are destined to increase together with the share of citizens who agree to send the alert via email, which has so far reached just under 30%. This and other examples of the digitalisation path of local authorities were presented at the meeting “Open budget, online payments, digital notifications: transparency and efficiency at the service of citizens”, organized as part of the Milan Digital Week 2023 by the Board for Technological innovation and digital transformation and by the Budget and Heritage Department of the Municipality of Milan in collaboration with PagoPA, the company appointed by the State to promote the dissemination of simple digital public services that are close to people’s needs.
First municipality in Italy to join the electronic payment system for public administrations, to describe the steps taken so far in the digitalisation of citizen services, Palazzo Marino chooses the first tax which it integrated six years ago with pagoPA and which, today, is only one of the 600 municipal revenues managed with the same platform: from fines to tele-help, from school canteens to the fee for land occupation. Of the over 700 thousand TARI bulletins delivered to the people of Milan, last year there were 130 thousand emails sent, this year 200 thousand (80 thousand to ordinary mail addresses and 120 thousand to certified e-mail addresses), with a saving of the same number of envelopes and 900 thousand sheets of paper, of 30 thousand euros in printing and enveloping costs and 180 thousand euros in postage costs.
“We were pioneers in 2017. The data confirms that digitalisation brings benefits to citizens, public finances and the environment. The objective – explains the Councilor for Budget and Heritage of the Municipality, Emmanuel Conte – is to make life simpler for people and bring them closer to the public administration, both in terms of transparency and in terms of efficiency: an operation ‘in just a few for a citizen, clic’ means an easier, faster, more accessible and safer service; for the Municipality, it is an opportunity to reduce the management time of some processes, from months to days, therefore to invest economic and human resources in favor of new services. Innovation must continue, but in this journey we are very aware of the people who have difficulty using digital. As the title of this year’s Milan Digital Week indicates, development must be sustainable and inclusive, attentive to the social, economic and cultural limits of the present”.
“The Municipality of Milan is a testing ground for many of the infrastructures at the heart of the country’s digital transition. He was the first to come on board PagoPA and today all public collections are managed via the platform, with the advantage of being able to streamline and standardize the reporting process and with a tangible saving of resources also for the benefit of citizens. Furthermore, it was the first institution to adopt the IO app to extend its digital services to a greater number of citizens alongside other communication channels” commented Gloriana Cimmino, Sales & Customers director of PagoPA. “The interconnected use of enabling platforms is essential to ensure results like those obtained so far and, soon, this virtuous model will also be able to count on SEND, the new service for managing digital notifications. We will continue to work in synergy with the territory to ensure the forthcoming full integration of all municipal services also on national platforms”.
For the Municipality of Milan, the objective of simplification and transparency of digitalisation is also achieved with “Open Budget”: the most important document of the city administration is online on the Municipality portal to offer citizens an easier reading of the institution’s accounts . It is updated with the latest approved resolutions and thanks to the visualization tools, citizens have direct access to income and expenditure items, to learn more about the city through its “numbers”.